How to get great reviews for your property!

A property review can often make or break your property. They’re hard to get and can really impact future bookings! We’ve complied some tips so you can get those good reviews and new bookings rolling in!

Have a tidy home

First impressions always count! Many negative complaints and reviews always touch on the cleanliness of the property. A good way to avoid this is to have a cleaning checklist! Although it’s not necessary to have one, it’s a great way to ensure you never forget to clean anything for your next booking! Be sure to check areas such as the bathroom or the kitchen, as this is where a lot of mould and excess dirt can build up.

Ensure your property listing is accurate

A common mistake that hosts make is not providing an accurate description of their property. Guests are often unsatisfied if you have not listed having certain amenities! Be honest when writing out your description and clearly label the amenities you do and do not have. It’s also important to be clear on the location of your property. If guests are visiting your area, they might not have a car, so they want be nearby certain attractions or locations.

Ask guests to leave a review after their stay

Often when guests leave their accommodation, they’re most likely going to forget to leave a review, so just send them a friendly reminder! Some guests just honestly forget because they’re busy travelling home or to their next destination. If you politely ask for a review and your guests have enjoyed their stay, they’ll generally be happy to give one! If they don’t have the time for a long review, just ask them to give you a star rating or a follow on social media!

Communicate and respond quickly

Communication is key when you get a booking. Guests often have questions about the check in process, the amenities or location. As a general rule of thumb, you should always voluntarily communicate with your guests three times during the booking process. The first time should be when they make the booking or check in. This message should explain the check in process and any information about the property. The second time is when the guests have already checked in. This is called a checkup message and here you just ask if the guests are settling into your property or if they have any questions. The last message you need to send is the check out message! This message is for you to thank them on their stay and this is where you should ask for a review!

Go the extra mile

Providing a little something to make the guest’s lives easier! Whether it’s a little complimentary pack of chocolate or a small bottle of wine, these little gestures will make sure your guests know they are welcome! Most of the time these small things won’t cost much but the guests will remember the little things that made their stay special!

Have modern amenities

Although the most important thing about a rental property is having somewhere for your head to rest, the small and modern touches will go a long way for your guests. Having something like a smart TV or Netflix will be a nice little touch for guests that are looking to relax in the home or unwind after a long day of travel. Other small luxuries you include in your house could be things like board games, a coffee machine or a mini barbecue. These small amenities will go a long way with guests but if you can’t get any of these, you should at least have Wi-Fi available!

With these tips, the reviews will be rolling in no time! Haven’t listed your property on yet? What are you waiting for? We charge ZERO commission.

How to spruce up your accommodation for less than $10

Improving and sprucing up your accommodation doesn’t always come cheap. From repairs to paint, the bill of home improvement can add up! We’ve just jotted down some simple purchases you can make to make your guest’s stay a little more homely.

Plants and greenery

Getting some plants will give your property a fresh and lively feel. Some simple and inexpensive ways to do this is to purchase some small succulents or mini plants in the middle of the coffee table or on the bedside table. If you want to take it a step even further, you could even purchase some mini herb pots for your kitchen you your guests can garnish any of the creations that they whip up in your kitchen!

Cutlery and Crockery

Cutlery sets and small kitchenware go a long way for guests! You can often find cutlery for two dollars or under per piece or find a whole set for an affordable price. This is great for when your guests want to cook up a simple meal or brew a cup of coffee in the morning. At a minimum, you should at least have a set of drinking glasses in case your guests get thirsty!


Candles are a simple way to add a luxurious touch to your property. This will help set the ambiance of your property and create a relaxing atmosphere. Scattering a few candles around your place will make your home cozy and inviting. After a long day of travelling or exploring, your guests will appreciate this small touch and will be able to be soothed after a long day

Wall Hooks

Hooks can make a plain and unloved wall go a long way. You can use them to hang up some simple frames for décor or your guests can use them to hang their coats! Whether you drill some into the wall or purchase some adhesive hooks, these will have multiple uses in your home.


Whether you grab some fresh smelling hand soap or a mini set of shampoo and conditioner, your guest will appreciate the small gesture when they visit your home! These sets are also inexpensive and you can often find a mini set of toiletries for just a couple of bucks.

A small portable light

Having a small light besides the bedside table or in the bathroom is useful for when your guest is wandering around at night. Some guests like to read before bed or sleep with the light on so this will be extremely useful for them! This might prevent guests running into furniture or tripping on their bathroom trip in the middle of the night

Towels and linen

Guests forget towels from time to time so this is a small way to make the guest’s stay extraordinary. After a long day, all they want to do is hop into the shower and go to bed. Having some spare fluffy towels and soft bed sheets for a good night’s rest is often all a traveler needs for a great stay!

A mirror

Whether they are getting dressed or applying their makeup, there must be at least one mirror in your home! Whether your guests are adjusting their makeup or checking themselves out on the way out the door, a mirror is a simple inexpensive way to add value to your accommodation. Preferably, guests love to have a full length mirror, but any mirror will do!

Are you a property owner? Host on! (Don’t worry, we don’t charge ANY commission!)

Exciting New Feature: Owner and Guest Chat Box

At, we are constantly ensuring that we provide the best experience for both our owners and guests. Over the last few months, we have improved the website and we are now excited to announce our new chat box feature!

Owners and guests are now able to directly communicate through a chat box messaging feature within the dashboard, making communication easier!

Guests can ask the owner a question by simply clicking ‘Email‘ on the right hand side:


Then guests can proceed to asking a question – “Is it pet friendly?”, “Are there any nearby restaurants?”, “Can I bring extra guests?”


The owner will receive an SMS/email when they receive an enquiry and will be able to respond via their dashboard. It’s as easy as that!


So start booking and get chatting!